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Archived: Sutton Lodge Residential Care Home Inadequate

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and talked with commissioners of services.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

There were systems in place for monitoring the quality of care people received. If people had any concerns they were able to do this by speaking to the manager or a member of staff, or if required in writing.

The home had conducted surveys with people who used the service and relatives had been involved in the process. Two visiting relatives spoke positively about the “standard of care people received”. If any negative comments were received they were used as a learning process and were addressed in an action plan. This process ensured that the provider listened to and acted on people’s feedback.

The home also held regular meetings for residents and relatives where they were able to provide feedback to the staff team and raise any matters of concern. This enabled people or their relatives to make their needs known and to be involved in making decisions that affected their care.

Various quality checks and audits were in place to ensure that people were kept safe and appropriate care was being provided. However, quality monitoring and risk assessments relating to the Vicarage building were not always completed, and this meant that people may have been put at risk.

The home completed monthly monitoring checks on a range of topics and systems such as the health and safety, maintenance of equipment, care planning, risk assessments, and fire checks.