You are here

Archived: Sutton Lodge Residential Care Home Inadequate

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and talked with commissioners of services.

Our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in lin with peoples individual needs.

We observed care being delivered in a way that was appropriate and relevant to the needs of people who used the service. For example, we saw one person receiving some one-to-one care and this was provided in accordance with the persons care plan. We noted that the staff engaged well with the person they were assisting. In another example we saw a person being assisted with a cup of tea, and they chatted away in a relaxed manner.

We looked at four care plans and found that they contained detailed information that was specific to the person they related to. Each care plan showed that people's needs were assessed when they arrived and that they were regularly reviewed to ensure they reflected people’s current needs. There was information about, communication, medication, pain management, personal hygiene and many other areas of the person’s life. We noted that risk assessments had been completed and each care file contained a review sheet which detailed when the care plan and or risk assessment had been reviewed and if there were any changes.

People received care, treatment and support that was appropriate and met their assessed needs.