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Archived: Sutton Lodge Residential Care Home Inadequate

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 11 January 2013
Date of Publication: 7 February 2013
Inspection Report published 7 February 2013 PDF


Inspection carried out on 11 January 2013

During a routine inspection

People told us they were able to make their own decisions about the care and support they received. We were told for example, �I can have visitors whenever I want and if I feel like going for a lay down for half an hour I can.� People said they were able to make their own choices such as where they ate meals and whether or not they joined in with social activities.

People said staff respected their privacy and dignity and we saw staff were polite and courteous to them. People told us they were satisfied with the care provided, for example one said, �The staff are good�. Another person said, �They are all kind and caring.�

People told us they felt safe and comfortable to talk with staff if they had any problems and knew how to raise concerns. Staff had a good understanding of how to keep people safe and knew what to do if they were made aware of any allegations of abuse.

People said there were enough staff on duty to support them and they were attended to promptly when they needed assistance. We saw there is a varied training programme in place for staff to update their knowledge and skills.

We found there were satisfactory systems in place to monitor the quality of the service which took into account the views of people living in the home.

We spoke with the manager about making sure procedures and records were kept up to date and showed they were regularly reviewed and received confirmation after our visit of the action taken to address these matters.