13 August 2019
During a routine inspection
Carewatch Lewisham is a domiciliary care service. It provides care to people living in their own homes. At the time of our inspection they were supporting 100 people. The agency is registered to provide services for children, younger adults and older adults with a range of needs including physical disabilities, autism and dementia.
People’s experience of using this service
People and their relatives spoke highly of the service they received. They told us they were receiving good care from reliable staff who listened to them and understood their needs. A relative told us, "The carer is lovely, a diamond… some do more than they have to."
People told us they felt safe and they were cared for by staff who were well-trained and understood how to protect them from abuse and the risks they faced.
People were promoted to live independent, confident lives and take risks in a positive way. They had continuity of care from reliable staff who knew them well.
Some of the assessments and support plans we looked at during the inspection did not reflect the detailed knowledge that staff had of the people they supported, however the service had already identified these issues and reviews had been planned.
Medicines were being managed well and staff followed good infection control practices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a positive culture of person-centred, high quality care throughout the organisation. Staff told us they enjoyed working here and that they were well supported by the management team.
People and their relatives told us that when things went wrong they were comfortable in contacting the office and that they would be listened to. People who had raised concerns in the past said their concerns had been dealt with appropriately.
The management team was committed to maintaining high standards and there were robust quality assurance systems in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (published 28 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.