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Inspection Summary


Overall summary & rating

Good

Updated 27 November 2020

This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.

About the service

Your Choice Homecare is a domiciliary care service whose office is situated on Chorley New Road in Bolton. The service provides personal care to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Systems were in place to help keep people safe. Staff files included all appropriate documentation to ensure staff were recruited safely. There were sufficient staff to ensure people’s needs were fully met. Appropriate risk assessments were in place and were reviewed and updated as required.

Medicines were managed safely and records were complete and up to date. Staff had completed infection control training and were aware of how to use personal protective equipment correctly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt staff were kind and caring. People were seen as individuals and were supported according to their wishes. People were able to express their views in a number of ways.

The provider was open and honest when responding to complaints or concerns raised. Quality assessments were undertaken with people who used the service in between formal reviews. Audits ensured actions could be put in place where needed to help improve the service. The service worked closely with other health and social care professionals to help ensure joined up care for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 6 October 2017).

Why we inspected

This was a planned pilot virtual inspection. The report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.

The pilot inspection considered the key questions of safe and well-led and provide a rating for those key questions. Only parts of the effective, caring and responsive key questions were considered, and therefore the ratings for these key questions are those awarded at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 November 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 November 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Caring

Good

Updated 27 November 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to caring.

Responsive

Good

Updated 27 November 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to responsive.

Well-led

Good

Updated 27 November 2020

The service was well-led.

Details are in our well-Led findings below.