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Number 12 Chapeltown Enterprise Centre Good

Inspection Summary

Overall summary & rating


Updated 13 June 2019

About the service

Number 12 Chapeltown Enterprise Centre is a domiciliary care agency and provides care and support to people living in their own homes. Not everyone using the service receives a regulated activity; The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene, medicines and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 49 people received the regulated activity ‘personal care’.

People’s experience of using this service and what we found

People were kept safe from risk of abuse and avoidable harm. Accidents and incidents were analysed by the registered manager and learning was shared with staff to prevent reoccurrence. The provider employed enough, suitably skilled staff to care for people safely.

Staff worked effectively together to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff recognised and valued the diversity of people using the service. People were cared for as individuals and received kind and compassionate support. Staff supported people to remain as independent as possible.

People received person-centred care and treatment that was appropriate to their needs and preferences. Information was provided to people in a way they understood and enabled them to make informed decisions about their care.

The service benefitted from a registered manager who worked collaboratively with staff to deliver high quality care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

At the last inspection the service was rated requires improvement (published 16 April 2018). Following the last inspection we asked the provider to complete an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider is no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 13 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 13 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 13 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 13 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 13 June 2019

The service was well-led.

Details are in our Well-Led findings below.