The Paceys is part of The Wilf Ward Family Trust, a not for profit organisation. It is a home providing a short breaks residential service with a holiday style atmosphere and can accommodate up to seven young adults with learning and/or physical disabilities. The home is in the centre of Swillington, close to local amenities.At the last inspection in January 2015 the service was rated Good.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘The Paceys on our website at www.cqc.org.uk’
At this unannounced inspection on the 7 June 2017 we found the service remained Good. The service met all relevant fundamental standards.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff were knowledgeable about how to recognise signs of potential abuse and aware of the reporting procedures. Assessments we saw identified risks to people and management plans to reduce the risks were in place. We received extremely positive feedback from relatives of people who used the service. People we spoke with told us they felt safe and enjoyed staying at The Paceys.
Robust recruitments procedures ensured the right staff were employed to meet people’s needs safely.
At the time of the inspection there was sufficient staff on duty to meet people’s needs. Relatives told us that during the respite stays there was adequate staff to meet people's needs and facilitate regular activities.
Systems were in place to make sure people received their medications safely during their stay. This included medication training and regular checks and audits of the system.
People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible.
People were treated with respect. People and their relatives told us staff were kind and very caring. Staff we spoke with were able to explain how they respected people’s choices, preferences and ensured their privacy and dignity was maintained. We saw staff took account of people’s individual needs while supporting them.
There was a system in place to tell people how to raise concerns and how these would be managed. Relatives told us they were listened to and felt comfortable raising any concerns with the management team.
Relatives told us they were very happy with how the service was run. There were systems in place to monitor and improve the quality of the service provided. Action plans were implemented for any improvements required and these were followed by staff.
The quality monitoring had identified that some environmental improvements were required, we saw that many had commenced including redecoration of communal areas and this was planned to continue into all areas. However, the kitchen required remedial work but there was no dates agreed for implementation of these improvements.
Staff were clear about their roles and responsibilities and had access to policies and procedures to inform and guide them.
Further information is in the detailed findings below.