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Lifeways Community Care (Worcester) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 27 April 2019

About the service: Lifeways Community Care (Dudley) provides personal care to people in their own homes within a supported living setting. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. At the time of the inspection there were 67 people receiving personal care, some of whom may have a learning disability, autism, mental health or physical disability.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

Improvements had been made following our previous inspection to address the areas we identified as requiring improvement.

People felt safe and were supported by staff who understood how to report concerns and manage risks to keep people safe. The registered manager acted and reported safeguarding concerns when these were identified. Staff were recruited safely and people were supported by a regular team of staff. Medicines were given in a safe way and lessons were learnt when things went wrong.

Staff received training that was appropriate to them in their role and supported them in providing care in the way people wanted. Staff spoke positively about the support they received. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people.

People told us staff were kind and caring and treated them with dignity and respect. People had regular care staff who knew how they liked to be supported.

The provider had a system in place for responding to complaints. People knew who to contact if they had any concerns.

The provider had quality assurance systems in place, however they were not fully effective as they had failed to identify other areas requiring improvements.

Rating at last inspection: Requires Improvement (report published December 2017).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

Enforcement:

No enforcement action was required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 27 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 27 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 27 April 2019

The service was caring.

Details are in our Caring findings below

Responsive

Good

Updated 27 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 27 April 2019

The service was not always well-led

Details are in our Well-Led findings below.