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Charlton Court Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 February 2020

About the service

Charlton Court Nursing Home provides nursing and personal care for up to 64 people. At the time of this inspection there were 57 people using the service.

People’s experience of using this service and what we found

Medicines were managed well, so people received their medicines as prescribed. Staff meetings were held, and staff felt these were valuable. Staffing was appropriate to meet people’s needs and staff were visible at all times during the inspection. Robust recruitment procedures ensured suitable staff were employed. People were supported by staff who understood how to identify and report potential abuse. People told us they felt safe and risks to people’s health and safety were managed well by the home. When accidents or incidents occurred, trends and learning was identified to reduce the risk of them happening again.

There was strong leadership in the service. People and their relatives spoke highly of the staff and registered manager. Audits and monitoring procedures were in place and these reflected the good service.

People's care plans reflected person current needs. Staff said they read and followed care plans and knew people well. People's wishes regarding the end of their life were in place if and when required.

People had access to a good varied range of activities and told us they enjoyed these. The activity coordinator was very passionate about ensuring people were engaged. We observed this on inspection. People and relatives were confident to raise issues and concerns. Complaints procedures were effective.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support which gave them the knowledge and skills needed to care for people safely and effectively.

People told us they enjoyed the food on offer at Charlton Court. We observed plenty of snacks and drinks throughout the day for people to access. People had the support they needed to maintain a balanced diet and good health

Staff built up very caring relationships with the people who lived at the service. Staff respected people’s privacy and dignity and promoted independence, equality and diversity throughout. People and their relatives were involved in the planning and delivery of their care. Relative’s told us they felt welcome and involved in the home.

Rating at last inspection

The last rating for this service was good (2 May 2018).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Charlton Court Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 February 2020

The service was well-led.

Details are in our well-Led findings below.