10 July 2017
During a routine inspection
Berkeley Village is registered to provide accommodation for persons who required nursing or personal care and treatment of disease disorder and injury for up to 24 people. There were 16 people living in the home on the day of our inspection.
The home is situated on the outskirts of Preston close to local amenities and public transport links to the city centre. Accommodation is situated over two floors with communal lounge/dining areas as well as three quiet lounges and two sensory rooms. All bedrooms benefit from ensuite facilities as well as coordinated bedroom furniture and personal televisions. There was access to safe outside space for people to use.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager is also supported by a home manager.
The home demonstrated the safe storage, handling and administration of medicines. Records had been completed in full and we observed medicines administered by staff.
People told us they were safe living in the home. Staff were aware of the procedures to take when dealing with any allegations of abuse.
Staff told us there was enough staff to provide quality time to people who used the service. We saw a duty rota that demonstrated the skills mix of staff in place to cover each shift. Safe recruitment practices were in place. Records identified the appropriate checks that had taken place to ensure people were cared for by an appropriate staff team.
A number of areas in the kitchen required cleaning and guidance for staff about entering the kitchen was lacking. The provider responded quickly to concerns raised about the cleanliness and storage of food in the kitchen.
Staff told us they had the knowledge and skills to meet people’s individual needs. Records we looked at confirmed relevant training had been undertaken by the staff.
There was evidence of involvement of other professionals in people’s care and monitoring. Professionals told us staff involved them in monitoring and reviews of people who used the service.
Systems were in place to ensure people were protected from unlawful restrictions. Relevant capacity assessments had been completed and applications to the assessing authorities had been completed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice
It was clear from the interactions that staff knew people’s needs well and how best to support them. Staff treated people with dignity and respect. Where personal care was delivered this was done in the privacy of people’s bedrooms or bathrooms.
Care files were clear, comprehensive and reflected people’s individual needs. Daily records were kept of people’s personal care, food and fluid intakes and activities undertaken. There was a comprehensive activity programme available for people who used the service. We saw pictures of activities taking place on display in the home.
There was evidence that complaints were dealt with appropriately and guidance to deal with complaints was available to people who used the service, relatives and staff. We saw evidence of complimentary feedback about the care people received in the home.
Systems to monitor the quality of the service provided were in place. The registered manager demonstrated her knowledge and leadership, skills and management of the home.
Staff told us team meetings were taking place. Surveys were completed for people who used the service, family, professionals and staff on the care provided at the home. The provider had systems to gather people’s views.