4 June 2018
During a routine inspection
Bournedale House is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
People were protected from potential abuse by staff as they were trained and understood how to safeguard them. People had risks to their safety assessed and there were plans in place to reduce the risks, which staff understood and followed. There were sufficient staff that had been recruited safely to support people when they needed it. People received support to have their medicines as prescribed.
People had their needs assessed and were supported to meet them by trained and knowledgeable staff. People had their nutrition and hydration needs met and had an enjoyable mealtime experiences with lots of choice. The building was being upgraded and improved in line with peoples wishes. People were supported to access health professionals to maintain their health and wellbeing. People were supported to have a good level of choice and control of their lives and staff supported them in the least restrictive way possible.
People had good relationships with staff and were supported in a kind, caring, and compassionate manner. People made choices about their care and support and were involved in decision making. People were supported in a way which maintained their dignity, and staff were respectful. People had their preferences met and staff understood people's needs. There were opportunities for people to follow their interests and take part in a range of activities. People's communication needs were considered and they had support to follow their religious beliefs and cultural practices.
People understood how to complain and complaints were responded to in line with the provider's policy. People had good care but limited opportunity to take part in discussions about their preferences for care and support at the end of their life.
A manager was in post and people, relatives and staff found they were easy to talk to and available to them. People and their relatives had an opportunity to have a say in how the home was run. The manager had informal but effective checks in place to assess the quality of the service people received. The manager had a vision for the service and plans in place to make continual improvements.