30 January 2019
During a routine inspection
My Homecare Camden is a domiciliary care agency. It provides personal care services to people in their own homes. The service provides care to people with a range of care needs including those living with dementia. At the time of this inspection there were 14 people receiving support from the service with their personal care. The service is part of the national My Homecare franchise.
People’s experience of using this service:
People received a service which was personalised and met their individual needs and preferences. People told us that their independence was supported by the service.
People spoke highly of the staff who provided their care. They told us that they were cared for by regular staff who understood their needs and were competent in providing personalised care.
People told us that staff were kind, listened to them and respected the choices that they made about their care. Staff understood the importance of respecting people's privacy, dignity and equality characteristics.
People’s care was planned with the involvement of people using the service and, when applicable, their relatives. The service was flexible and responsive to changes in their needs.
Staff received information about people’s needs so that they provided people with the care that they required and wanted. Staff told us that they worked well as a team and would always report any changes in people’s needs to senior staff.
The service assessed and managed risks to ensure that people received personal care and support safely.
Systems were in place to assess and monitor the quality and delivery of care to people. Improvements to the service were made when needed.
The provider had systems in place to resolve complaints appropriately. People had opportunities to provide feedback about the service, and action was taken to address any concerns.
The service was well led by the registered manager. People told us that the registered manager and other senior staff were approachable and could be contacted at any time. Staff told us that the registered manager and other senior staff provided them with the support and guidance that they needed to carry out their role and responsibilities.
Rating at last inspection: This was the service's first inspection.
Why we inspected: This was a planned comprehensive inspection as the service had not been rated before.
Follow up: We will continue to monitor the service through the information we receive.