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Inglewood Residential Rest Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 23 November 2019

About the service

Inglewood Residential Rest Home is a residential care home providing personal care to 25 people aged 65 and over at the time of the inspection. The service can support up to 31 people. The care home accommodates people in an adapted building set over two floors.

People’s experience of using this service and what we found

People did not always receive safe care. People were supported by staff who understood the appropriate action to take should they be concerned about their safety. The risks associated with people’s care had been identified and plans put in place to minimise these, although some lacked detail. Staff had been recruited safely although we found improvements were needed to ensure the recruitment process became more robust. People were supported to take their medicines safely although we found improvements were needed with the storage of one type of medicine and in the implementation of care plans for ‘as required’ medicines.

People did not always receive effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, the policies and systems in the service required improvement in order to support this practice. People were supported to receive appropriate healthcare in line with their specific needs. Staff had received training in line with people’s needs. People were supported to eat and drink meals of their choosing.

People received support that was caring, compassionate and kind. People and their relatives were involved in all aspects of their care. People had their dignity and privacy respected and their independence promoted.

People received care that was responsive to their needs. People and their relatives had been involved in developing their care plans and care plans were reviewed as and when people’s needs changed. People had activities available to them. People were able to raise concerns and complaints and be assured these would be investigated.

The service was not consistently well-led. Whilst systems were in place to monitor the quality and safety of the service the provider’s systems needed to become more robust to enable all aspects of the service to be monitored. People and staff were able to feedback their views of the service and had opportunities to suggest improvements. The management team acted openly and responsively during the inspection ensuring they took immediate action to remedy any areas of improvement we identified.

Rating at last inspection

The last rating for this service was Good (published 13 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.


We have identified a breach in relation to the Governance of the service at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas


Requires improvement

Updated 23 November 2019

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 23 November 2019

The service was not always effective.

Details are in our effective findings below.



Updated 23 November 2019

The service was caring.

Details are in our caring findings below.



Updated 23 November 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 23 November 2019

The service was not always well-led.

Details are in our well-led findings below.