Archived: Zapuzino

Updated 18 August 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 9 June 2016 and was unannounced.

The inspection team consisted of one adult social care inspector.

Prior to the inspection we looked at the information we had about the service. This information included the statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We received a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to assess how the service was performing and to ensure we addressed any potential areas of concern.

We spoke with the three people accommodated, one relative, the registered manager, the deputy manager, three care staff and a visiting healthcare professional. We looked at three care records, two recruitment records, medicine administration records, staff rosters and quality assurance information. We spoke with one healthcare professional.

Updated 18 August 2016

This unannounced inspection took place on 9 June 2016.

Zapuzino provides residential care for up to six older people. The home is a semi-detached house with accommodation on two floors. Three people live there and have access to a communal lounge and dining area. One bedroom has an ensuite facility and there is a bathroom on the first floor and a shower room on the ground floor. There is a small rear garden accessible to most people. At the time of our inspection three people were living there.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was one breach of legal requirements at the last inspection in March 2015. At our comprehensive inspection on 9 June 2016 the provider had followed their action plan which they told us would be completed on 22 June 2015 with regard to medicine management and this Regulation had been met.

People told us they felt safe in the home. People and a relative told us the home was like a family where they were treated with respect and kindness. Staff knew how to keep people safe and were trained to report any concerns. People were supported by staff that were well trained and had access to training to develop their knowledge.

People were provided with personalised care and were supported to make their own choices and decisions where possible. Staff knew what they valued and how they liked to be supported. Peoples care was regularly reviewed and progress was monitored and recorded. People were treated with kindness and compassion and people told us staff were very good when they supported them with their care. Healthcare professionals supported people when required.

People told us they liked the food and could choose what they wanted. Fresh fruit, fresh vegetables and homemade cakes were always available and people had sufficient drinks they liked. People had activities to choose from and there had been additional interests included recently. This year staff had brought rabbits in for people to see and touch and the new hedgehog house had proved an interesting talking point. There had been a programme of forthcoming events for the first six months of the year which included trips into Cirencester town and a local garden centre.

The registered manager and business manager monitored the quality of the service with regular checks and when necessary action was taken. People and their relative’s views and concerns were taken seriously. They contributed in meetings and regular reviews of the service and improvements were made. Staff felt well supported by the registered manager and business manager who were available to speak to people their relatives and staff. Staff meetings were held and staff were able to contribute to the running of the home.