9 August 2017
During a routine inspection
Homecare Bournemouth provides a domiciliary care service to people living in their own homes. At the time of the inspection there were seven staff including the registered manager, providing a service to 11 people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safely supported and there were safeguarding and risk management systems in place. Robust recruitment ensured that the staff employed were suitable to work with vulnerable people.
People told us staff were skilled and the staff confirmed they had received adequate training to undertake their role. Staff told us they were well supported and able to gain informal advice or guidance whenever they needed to.
People told us staff were caring, friendly and unhurried in their approach. Care plans were written from the person’s perspective and people told us they had been involved in their care planning and reviews.
There was a clear management structure in place and oversight from the provider. The registered manager was proactive and there were systems in place to monitor the quality of the service provided.