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Nationwide Care Services Ltd (Dudley) Good

Inspection Summary


Overall summary & rating

Good

Updated 2 May 2019

About the service: Nationwide Care Services (Dudley) Ltd provides personal care to people living in their own homes. At the time of the inspection, 112 people received personal care from the service.

People’s experience of using this service:

People were supported by staff who knew how to report concerns of abuse and manage risks to keep people safe. People received support from a regular team of staff and there were systems in place to ensure visits were made on time. People’s medication was managed in a safe way.

People received support from staff who had training relevant to their role. People’s dietary needs were met and people had access to healthcare services where required. People’s rights were upheld in line with the Mental Capacity Act.

People told us that staff were kind and caring to them. People’s dignity, privacy and independence were encouraged. People’s diverse needs had been respected.

People were supported by staff who knew them well. Staff knew peoples preferences with regards to their care. Complaints made had been investigated and resolved.

People spoke positively about the leadership at the service. People were given opportunity to feedback on their experience of the service. This feedback was acted on. There were systems in place to monitor the quality of the service.

Rating at last inspection: Requires Improvement (Report Published 18 May 2017)

Why we inspected: This was a planned inspection based on the rating on the last inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 2 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 2 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 2 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 2 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 2 May 2019

The service was well-led

Details are in our Well-Led findings below.