The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Prospect Tree Health Care (Midlands) Limited

67 Compton Road, Wolverhampton, West Midlands, WV3 9QZ (01902) 717856

Provided and run by:
Prospect Tree Health Care (Midlands) Limited

Important: The provider of this service changed - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

11 February 2014

During a routine inspection

At the time of this inspection the agency provided personal care for 163 adults in their own home. During this inspection we spoke with the registered manager, the training co-ordinator, one care co-ordinator and the office administrator. We also spoke with seven staff that provided care for people in their own homes. Following our inspection we spoke with 20 people who used the agency and seven relatives on the telephone.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. One person told us: 'They (staff) are very considerate when providing personal care'.

People's needs had been assessed and care and treatment was planned and delivered in line with their individual care plan. Staff told us they were aware of each person's needs and how to give care and support to meet those needs. One person told us: 'What wonderful carers, very chatty and so nice and caring'.

People told us that the staff were friendly and provided good care. We found that the provider had supported and trained their staff to deliver care and treatment safely and to an appropriate standard.

The provider was able to demonstrate that they listened to people and regularly reviewed and monitored people's care to ensure it met their needs.

12 March 2013

During a routine inspection

Prospect Tree Health Care (Midlands) Limited were providing a well run and organised domiciliary care agency. We spoke to six members of staff and six people who use the service. All of the people we spoke with were very happy with the service provided. One person said, "They treat us with respect." Another person said, " They can't do enough for you." All of the people told us that their carers were usually on time and would call ahead if they were running late. We were told that the carers always stayed for their allotted times.

We saw that staff were appropriately recruited and had received training to meet the needs of people they were caring for. The staff had been trained in the safeguarding of vulnerable adults. This meant that they were aware of types of abuse and what would need reporting to the local safeguarding teams at the council.There was an effective quality monitoring system in place which ensured people received safe and appropriate care that met their individual needs.