20 July 2017
During a routine inspection
At the last inspection in January 2016, the service was rated Good.
At this inspection on 20 July 2017 we found the service remained Good.
People received safe care from staff at Interserve. Staff demonstrated that they were aware of the action to take should they suspect that someone was being abused. Staff knew the risks associated with people's specific conditions and the actions required when people were at risk of harming themselves or others.
There were enough staff to meet people's care and support needs promptly. People received their medicines when they needed them.
People were supported by staff who had the skills and knowledge to meet their needs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible.
People were supported to make use of the services of a variety of mental and physical health professionals. People told us that staff were caring. People were supported by regular staff who spoke fondly about the people they supported.
Staff promoted people's independence and respected their privacy. People's care and support was planned with them so their care plans reflected their views and wishes. People told us that staff and the registered manager were approachable and would take action if they were not happy or had a complaint.
People and their relatives felt the service was well run. The registered manager was aware of their responsibilities to CQC the Commission. Staff enjoyed working at the service and felt valued team members. People had the opportunity to influence and develop the service they received. The provider and registered manager made checks to help ensure that good standards of care were maintained.