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Archived: Churchview care Services (Taunton) Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 12 July 2017

This inspection took place on 17 March 2017. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure the registered manager would be available for the inspection. It also enabled us to arrange to visit people receiving a service in their own homes, with their permission.

Church View Care Services (Taunton) provides personal care and a range of support services to people living in their own homes. At the time of the inspection there were 41 people being supported by the service.

The service provided domiciliary support to people in their own homes and a supported living service. A supported living service is where people have a tenancy agreement with a landlord and receive their care and support from a care provider. As the housing and care arrangements were entirely separate, people can choose to change their care provider if they wished without losing their home.

During our inspection the registered manager was present. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service demonstrated a strong and visible person centred culture and they were committed to providing a service which put people at the heart of everything they did. People felt safe, had trust in the staff who visited them and knew who to contact if they were worried about their safety. One person said “I feel very safe with the support I receive”. Staff were able to recognise different forms of abuse, understood the provider's safeguarding and whistle blowing procedures and knew who to contact if they had any concerns.

The registered manager was committed, knowledgeable and organised within their leadership. They provided clear and confident guidance and demonstrated strong values in all aspects of their role. Staff consistently told us they felt well supported and valued and they were very happy at work. The culture at the service was open, transparent and welcoming. One care worker told us, “I love my job and all the people I work with, we are like one big family”.

There were sufficient staff at the service to provide care and support to people. Appropriate recruitment checks were undertaken before staff started work. People managed their own medicines independently; however staff had received training if they ever need to offer additional support.

The service managed people's risk and kept people safe, whilst ensuring they had a full and meaningful life. Staff had received training in how to recognise and report

abuse and were confident any allegations would be taken seriously and investigated to help ensure people were protected.

Care was planned and delivered in a way that was personalised to each person. Staff monitored people’s healthcare needs and, where changes in needs were identified, care was adjusted to make sure people continued to receive care which met their needs and supported their independence. People were at the centre of decision making about their care. One person told us, “My keyworkers always sits with me and we talk about how things are going. They talk about my care plan and makes changes if we need to”. People confirmed they received regular support from staff they knew well.

Care records were personalised, up to date and accurately reflected people's care and support needs. The care plans included information about peoples' likes, interests and background and provided staff with sufficient information to enable them to provide care effectively. The service actively built links with the local community that enhanced people's sense of wellbeing and quality of life. People were supported to participate in activities, hobbies and work placements

It was clear that staff unders

Inspection areas

Safe

Good

Updated 12 July 2017

The service was safe.

The service provided safe care to people. The provider ensured that people felt safe when going out and whilst they were at home.

People felt empowered and confident about their own safety. Staff received training and were knowledgeable about safeguarding people.

Risk assessments had been completed that were clear and provided staff with the necessary information to help people remain safe. The provider founds ways to ensure people's safety whilst helping people to maintain their independence.

Effective

Good

Updated 12 July 2017

The service was effective.

Staff had the skills and knowledge to do their job well. It was important to the organisation that the staff held values in line with the way support was provided.

Staff received appropriate training specific to the needs of people. Staff had appropriate supervisions to support them in their role.

Staff had a clear understanding of the Mental Capacity Act and its principles. This was demonstrated in how people were supported.

Staff liaised with other professionals to make sure people’s healthcare needs were met.

Caring

Good

Updated 12 July 2017

The service was caring.

People felt staff were very caring and went out of their way to make sure they were comfortable and content.

People benefitted from a service which demonstrated a strong and visible person centred culture and they were committed to providing a service which put people at the heart of everything they did.

People were supported by a small team of staff who they were able to build caring relationships with.

People were involved in decisions about their care and support.

Responsive

Good

Updated 12 July 2017

The service was responsive.

Staff supported people to ensure they received responsive care and support in accordance with their needs and preferences.

People were supported to follow their interests and take part in social activities.

People were supported to pursue their interests and hobbies and the service actively built links with the local community that enhanced people's sense of wellbeing and quality of life.

Care plans had been regularly reviewed to ensure they reflected people’s current needs.

Well-led

Good

Updated 12 July 2017

The service was well-led.

The registered manager and staff team were committed to providing people with a high quality service.

People benefited from a service that was continuously finding ways to improve and by actively involving people in how it was run.

There were systems to actively monitor care to people and improve the quality of the service.