Updated 9 July 2018
South East London Doctors On Call (SELDOC, the provider) is commissioned to provide a range of GP out of hours services in South London. In South West London, SELDOC Out of Hours Service at St George’s Hospital is one of seven hubs at which patients may attend. There is a single hub that has administrative oversight for the area. Governance arrangements are co-ordinated locally by service managers and senior clinicians for each of the seven service locations, including the service provided from SELDOC Out of Hours Service at St George’s Hospital.
SELDOC Out of Hours service at St George’s Hospital is provided from within a department of St George’s Hospital, Blackshaw Road, Tooting, London, SW17 0QT. There is a reception desk, waiting area and the provider uses two consultation rooms to see patients. The out of hours service operates with two GPs and one receptionist on site. Patients have access to toilet facilities and seats in the waiting area. The service is on one level and is accessible to those with reduced mobility.
The service is open between 6.30pm and Midnight Monday to Friday, and between 10am and Midnight on weekends and bank holidays. Patients can only attend the service with referral through the NHS 111 service. On average the service sees 246 patients per week.
The service is led by a service manager (who is based at SELDOC’s headquarters), and there is a GP on site who has oversight of the out of hours service. Team Leaders are also available via telephone at the service headquarters to address any problems staff may face.
GPs working at the service were either bank staff (those who are retained on a list of employed staff by the provider and who work across all of their sites) or agency. The site had permanently employed part time reception staff.
The service is registered with the Care Quality Commission (CQC) for the regulated activities of treatment of disease, disorder or injury, and transport services, triage and medical advice provided remotely.