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Tollesby Hall Nursing Home Good

The local authority has identified this service as suitable to care for people discharged from hospital with a positive coronavirus (COVID-19) test result. We have checked it meets the infection prevention and control standards we expect. Find out more about these checks

Inspection Summary

Overall summary & rating


Updated 4 November 2020

Tollesby Hall Nursing Home is a residential nursing home providing personal and nursing care to older people and people living with a dementia. It accommodates up to 55 people in one purpose-built building. Up to 11 people could be accommodated in the designated setting. There were 42 people using the service when we visited.

We found the following examples of good practice.

• Systems were in place to minimise the risk of visitors catching and spreading infections.

• Staff promoted and practised social distancing. Systems were in place to keep people safe should an infection outbreak occur.

• Staff used and disposed of personal protective equipment (PPE) safely. Sufficient stocks of PPE were in place and conveniently positioned around the building.

• Clear systems were in place to admit people safely to the service.

• Regular Covid-19 testing took place.

• We were assured that this service met good infection prevention and control guidelines as a designated care setting.

Further information is in the detailed findings below.

Inspection areas



Updated 4 November 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.



Updated 1 December 2017

The service was effective.

Staff had an understanding of the Mental Capacity Act (MCA) 2005 and acted in the best interest of people they supported.

Staff had the knowledge and skills to support people who used the service. Staff told us they were well supported and had received regular supervision and an annual appraisal.

People were provided with a choice of nutritious food. People were weighed on a regular basis and nutritional screening took place.

People were supported to maintain good health and had access to healthcare professionals and services.



Updated 1 December 2017

The service was exceptionally caring.

People were extremely well cared for. People and relatives were consistently complimentary of staff and the support they provided. People were treated with respect and their independence, privacy and dignity were promoted.

Staff interacted with the people in a way which was particularly knowledgeable, kind, compassionate and caring.

Staff took time to speak with people and to engage positively with them. People were consistently involved in conversations and reviews about their own care and contributed to making decisions with the help and support of staff and other health professionals.



Updated 1 December 2017

The service was responsive.

People�s needs were assessed and care plans were produced identifying how to support people with their needs. These plans were tailored to the individual and reviewed on a regular basis.

People were involved in a range of activities and outings.

People were aware of how to make a complaint or raise a concern. They were confident their concerns would be dealt with effectively and in a timely way.



Updated 1 December 2017

The service was well led.

People received a reliable, well organised service and expressed a high level of satisfaction with the standard of their care.

Staff were supported by the registered manager and felt able to have open and transparent discussions with them through one-to-one meetings and staff meetings.

There were effective systems in place to monitor and improve the quality of the service provided. Staff told us that the home had an open, inclusive and positive culture.