• Care Home
  • Care home

Archived: Little Acre Care Home

Overall: Good read more about inspection ratings

82 Skinburness Road, Silloth, Wigton, Cumbria, CA7 4QH (016973) 32105

Provided and run by:
Mrs Sandra Roberts

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 11 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Little Acre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We sought feedback from the local authority, care professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and five relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, deputy manager, a senior care worker and a care worker. We spent time with people and joined them for a lunchtime meal.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures, were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We contacted two health professionals who regularly visit the service.

Overall inspection

Good

Updated 11 October 2019

About the service

Little Acre is a residential care home providing personal care for up to 14 people aged 65 and over. At the time of the inspection there were 14 people living there at the home, some of whom were living with dementia.

People’s experience of using this service and what we found

People and their relatives said the service was very caring. Staff highly valued each person and people genuinely mattered to them. Staff developed kind and compassionate relationships with the people they supported.

People were treated with dignity, respect and sensitivity. They were supported to retain as much independence as they could.

Staff were gentle, patient and respectful towards people. They spent lots of time with people and helped them to enjoy the things they wanted to do. The atmosphere in the home was very friendly, calm and welcoming.

People said they felt safe at the home. There were enough staff to support them whenever they needed it.

The home was clean, warm and comfortable. Staff knew how to protect people from avoidable harm. People at risk of falls or poor health were provided with the assistance and equipment they needed.

Staff said they had good training and support to care for people in the right way. Staff worked well with other health agencies and people were supported to access health services.

People said the meals were very good. Staff encouraged people to eat and drink enough and they had lots of choices about their meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; but the policies and systems in the service did not always support this practice. The service did not always work within the principles of the Mental Capacity Act and best interest decisions were not always correctly recorded. We have made a recommendation about this.

People had interesting activities to take part in and were supported to be part of their local community. The service continued to be managed in a way that promoted individualised care for each person.

The provider and management team were open and approachable. They encouraged a caring, friendly culture amongst the staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.