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Inspection Summary


Overall summary & rating

Good

Updated 11 October 2019

About the service

Little Acre is a residential care home providing personal care for up to 14 people aged 65 and over. At the time of the inspection there were 14 people living there at the home, some of whom were living with dementia.

People’s experience of using this service and what we found

People and their relatives said the service was very caring. Staff highly valued each person and people genuinely mattered to them. Staff developed kind and compassionate relationships with the people they supported.

People were treated with dignity, respect and sensitivity. They were supported to retain as much independence as they could.

Staff were gentle, patient and respectful towards people. They spent lots of time with people and helped them to enjoy the things they wanted to do. The atmosphere in the home was very friendly, calm and welcoming.

People said they felt safe at the home. There were enough staff to support them whenever they needed it.

The home was clean, warm and comfortable. Staff knew how to protect people from avoidable harm. People at risk of falls or poor health were provided with the assistance and equipment they needed.

Staff said they had good training and support to care for people in the right way. Staff worked well with other health agencies and people were supported to access health services.

People said the meals were very good. Staff encouraged people to eat and drink enough and they had lots of choices about their meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; but the policies and systems in the service did not always support this practice. The service did not always work within the principles of the Mental Capacity Act and best interest decisions were not always correctly recorded. We have made a recommendation about this.

People had interesting activities to take part in and were supported to be part of their local community. The service continued to be managed in a way that promoted individualised care for each person.

The provider and management team were open and approachable. They encouraged a caring, friendly culture amongst the staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 11 October 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Good

Updated 11 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 October 2019

The service was well-led.

Details are in our well-led findings below.