We carried out a review of the data available to us about Oakleigh House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oakleigh House, you can give feedback on this service.
Oakleigh House is a care home for up to five people that specialises in the care and support of people with mental health conditions. At the time of the inspection, five people were using the service.
People’s experience of using this service and what we found
People’s care plans were person centred. However, information contained in the care plans was often repetitive and lacked consistency.
We have made a recommendation about care planning documentation.
The service had safeguarding procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet people’s care and support needs. Risks to people had been assessed to ensure their needs were safely met. The service had procedures in place to reduce the risk of infections. People’s medicines were managed safely.
People’s care and support needs were assessed when they moved into the home. Staff were supported through training, regular supervision and annual appraisals of their work performance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain a healthy balanced diet and they had access to health care professionals when they needed them.
Staff were kind and caring and people’s independence was promoted. People’s privacy and dignity was respected. People and their relatives [where appropriate] had been consulted about their care and support needs.
People received person centred care which met their needs and preferences. People were supported to maintain relationships and engage in activities they enjoyed. The home had a complaints procedure in place. People were supported to make decisions about their preferences and choices for their end of life care.
The registered manager and staff worked in partnership with health and social care providers to plan and deliver an effective service. There were systems in place to monitor the quality and safety of the service. The service took the views of people and their relatives into account through surveys and meetings. Staff enjoyed working at the home and said they received good support from the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 18 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Oakleigh House is a care home for up to five people that specialises in the care and support of people with mental health conditions. There were no vacancies when we inspected.
The service had a registered manager, which is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found the service to not be consistently well-led. Quality auditing processes had not identified some records omissions and inaccuracies, including for medicines and staff records. Two records had been altered to indicate meetings took place more recently than was the case. A required staff reference had not been acquired. This did not help to ensure service-delivery risks were minimised.
People told us they liked living at the service and that it supported them well. Community health and social care professionals praised the service’s abilities to help people to develop. The service liaised very well with community healthcare professionals in support of people’s health and welfare needs.
The service was effective at improving people’s quality of life. There was emphasis on encouraging people to talk about any concerns, to keep occupied, and to focus on developing independent living skills. There was also good emphasis on supporting people with health and nutritional needs.
Consistent staffing, the small size of the service and its involving approach helped to foster a strong ‘family atmosphere.’ People were involved in making decisions about their care, and their independence was promoted whilst maintaining good care and support where needed. People were listened to, which helped improve the service and their experience of it.
The registered manager ensured a positive and empowering culture was in place for people using the service and staff. There was good liaison with other agencies in support of this and for improving care practices.
People’s privacy was respected and promoted. They were supported to maintain contact with friends and family where wanted.
People were protected by risk management and safeguarding approaches at the service. There were enough experienced staff working who were well-trained and gained skills relevant to people’s needs. People received their medicines as prescribed.