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Inspection Summary

Overall summary & rating


Updated 29 November 2019

About the service

Clarendon House is a residential care home providing accommodation and personal care for up to 23 older people, including people living with dementia. The care home provides accommodation in one adapted building. There were 23 people living at the home on the day of our inspection visit.

People’s experience of using this service and what we found

Staff understood how to keep people safe and protect people from avoidable harm. Staff were trained in safeguarding and knew what to do if they had concerns about people’s well-being.

Risks associated with people’s care had been assessed and management plans were completed for identified risks. There were enough staff to keep people safe and to meet their needs. There were safe procedures to manage people’s medicines and to prevent the spread of infection.

People’s needs were assessed to ensure they could be met by the service. Staff received training and support to carry out their roles effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s nutrition and hydration needs were met. People had a choice of food and were encouraged to have enough to eat and drink. The managers and staff worked closely with other healthcare professionals to ensure people's health and wellbeing was promoted and maintained.

Staff and managers were caring and spoke positively about the people living in the home. Staff knew people well, they promoted people’s privacy and supported people to do things for themselves where possible. People were offered opportunities to engage in activities of interest to them and were supported to maintain relationships with important people in their lives.

People’s plans were personalised. Staff had time to read plans and were kept up to date about people’s care and support. People and relatives were provided with opportunities and information about making complaints.

The registered manager was passionate about providing good dementia care and was supported by the provider to implement new initiatives to promote people’s wellbeing.

The provider and registered manager understood their regulatory responsibilities and had effective processes for assessing and monitoring the quality of the service. Quality checks were carried out by the registered manager and provider, which identified where improvements could be made.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The rating at the last inspection was good (published 25 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 29 November 2019

The service was safe.

Details are in our safe findings below.



Updated 29 November 2019

The service was effective.

Details are in our effective findings below.



Updated 29 November 2019

The service was caring.

Details are in our caring findings below.



Updated 29 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 29 November 2019

The service was well-led.

Details are in our well-Led findings below.