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Inspection Summary

Overall summary & rating


Updated 3 July 2021

About the service

Clarendon House is a residential home providing accommodation and personal care for 21 people aged 65 and over on the day of inspection including people living with dementia. The service can support up to 23 people.

People’s experience of using this service and what we found

People felt safe in the home. Staff understood how to keep people safe and protect people from avoidable harm. Risks associated with people’s care had been assessed and management plans were completed for identified risks. There were enough staff to keep people safe and to meet their needs. There were safe procedures to manage people’s medicines and to prevent the spread of infection.

The new home manager was passionate about providing good dementia care and was supported by the provider to implement new initiatives to promote people’s wellbeing. Changes to staff working practices and new procedures were being embedded. The provider and home manager understood their regulatory responsibilities and had effective processes for assessing and monitoring the quality of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 28 November 2019).

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We received concerns in relation to staffing levels, the management of medicines and the management oversight of the home. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained Good. This is based on the findings at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Clarendon House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection priorities. If we receive any concerning information we may inspect sooner

Inspection areas



Updated 3 July 2021

The service was safe.



Updated 3 July 2021



Updated 3 July 2021



Updated 3 July 2021



Updated 3 July 2021

The service was well-led