Archived: Sloan Medical Centre

Updated 22 November 2018

The Sheffield Clinic is a small independent organisation which provides minor skin surgery and procedures such as laser hair removal, skin tightening and Laserlipolysis (with our without aspiration). The provider is based at Sloan Medical Centre and shares the the facilities of the M medical C centre. The leadership team consists of two general practitioners who also work as GP’s in Sheffield, working alongside a laser therapist. Patients are able to self refer to the service through a web based enquiry form which leads to direct contact and consultation with the GP’s or laser therapist to discuss treatment options. During 2017/2018, 300 new patients were seen by this service provider.

This announced comprehensive inspection took place on Thursday 11 October 2018 by a lead inspector and a general practitioner specialist advisor.

Information was gathered and reviewed before the inspection from stakeholders and pre-inspection returns. On the day of inspection we talked to people using the service, interviewed staff, used observation and review of documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 22 November 2018

We carried out an announced comprehensive inspection at the above provider on 11 October 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Sheffield Clinic is a small independent sector healthcare provider that provides minor skin surgery and procedures such as laser hair removal, skin tightening and Laserlipolysis (with or without aspiration). The clinic is located within Sloan Medical Centre and shares their facilities. The service consists of two general practitioners and one laser therapist who offer an initial patient consultation, minor cosmetic procedures or laser treatment and post-operative care and support to self funding patients. The provider is registered with the Care Quality Comission to provide diagnostic and screening, surgical services and the treatment of disease, disorder or injury.

Feedback obtained speaking with patients during the inspection was excellent. We did not receive any comment cards however we spoke to five patients on the day of inspection.

Our key findings were:

• There was a framework in place which supported the delivery of quality care.
• There was good clinical leadership within the service which was supported by an administrative team.
• Clinicians were committed to delivering quality care.
• The provider encouraged patient feedback which was positive about the staff and the service they received.
• Before patients received any care or treatment they were asked for their consent and the doctors acted in accordance with their wishes. Patients said they were informed of the treatments and associated risks and they were given time to consider these.