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Archived: Independence Homes Domiciliary Care Agency

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile


Inspection carried out on 11 December 2013

During a routine inspection

There was evidence that the people who used the service had their needs fully assessed by the agency.

We were told by staff that people who used the agency were supported to be part of the assessment process so they had a say about what type of service they wanted.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. The provider identified any potential risks and steps were taken to reduce and where possible, eliminate these risks.

Policies and procedures for protecting people from abuse, including staff training, meant that people were protected from the risk of abuse and harm. The managers were aware of how to report concerns and who to report to. Staff had received training in how to recognise and respond to possible abuse.

Staff told us that they had appropriate training and support from the provider that ensured that they all had a clear understanding of the needs of the people who they looked after. One staff member told us that during their induction they undertook training in Epilepsy, learning disability awareness, medication storage and administration, manual handling as well as more specific areas for individual people who used the service.

We saw that the provider carried out regular periodic reviews of all its services and that this information was reviewed and staff told us that it was “acted upon”.

Inspection carried out on 29 January 2013

During a routine inspection

We were contacted by two family members of people who use the service. They provided relevant information in respect to the care and domiciliary support their relatives receive from the service. One family member we spoke to told us that their relative "was happy with the care they receive". Another relative told us that this has been a "very successful move" for their relative who had had a series of "not so effective care packages before they moved into supported living and started to receive domiciliary care from the Independence Homes Domiciliary Care Agency.

We spoke to two external stakeholders who purchase care for people who use the service. We were told that in respect the domiciliary care agency effective care and support arraignments were in place for the people they support and fund.

We conducted an analysis of 51 Quality Assurance questionnaires (QA) that had been completed and returned by the people who use the service, their relatives and external stakeholders. The completed analysis's indicated a good level of satisfaction with the care provided by Independence Homes Domiciliary Care Agency. The majority of people who returned the completed QA's indicated a high level of satisfaction with the service. The QA satisfaction scale was between "1-to-10, 1 meaning totally unhappy, 10 meaning completely happy". The analysis demonstrated that the range of satisfaction at it lowest was 8 and two had a level of 10 in satisfaction.

Inspection carried out on 16 February 2012

During a routine inspection

We spoke with people who use the service or their representative and all spoke positively about the service they receive.

People stated that "they were involved in the planning of their own care" and that “the staff help me look after myself and support me when I have a seizure”, “the staff understand my epilepsy and knew what I need to live at home in the community”, “the staff are all nice and support me in my choices”.

All the people who use the service that spoke with us felt that they were safe and at ease with the carers.

Everyone who we spoke with all felt that they knew who to contact if they were unhappy with the service or felt unsure or worried.

Overall the people who use this service stated that they experience a good quality of care from the agency.