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Inspection Summary

Overall summary & rating


Updated 1 April 2020

About the service

Lantern Care Services is a domiciliary care agency providing personal care to 32 people in their homes aged 65 and over at the time of the inspection.

People’s experience of using this service and what we found

People were kept safe by trained staff who had been safely recruited. Staff knew how to identify, report and investigate any safeguarding concerns.

People were supported with their medicines by staff who were subject to regular competency checks. People were supported with the preparation of their food by staff who had been trained in food hygiene as and when required.

Risks to people’s safety were identified and managed. Both risk assessments and care plans were person-centred and reviewed regularly to ensure all needs were met. People were involved in the reviews of their care and made choices in relation to how they received their care. People were also encouraged to follow hobbies and interests by staff.

People were supported by caring staff that respected their equality, diversity and privacy. Staff also supported people to be independent and achieve goals. People were supported by staff to have access to health and social care professionals and staff followed guidance to ensure people received effective and timely care.

Staff were responsive to people’s needs and there was a complaints procedure in place for staff to investigate any concerns thoroughly and implement measures to prevent any future incidents.

Staff and people spoke highly of the management and the support they receive from the registered manager. Staff received regular supervision and took part in staff meetings and people were asked for regular feedback. Any ideas were implemented to make improvements to the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 02 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 April 2020

The service was safe.

Details are in our safe findings below.



Updated 1 April 2020

The service was effective.

Details are in our effective findings below.



Updated 1 April 2020

The service was caring.

Details are in our caring findings below.



Updated 1 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 1 April 2020

The service was well-led.

Details are in our well-Led findings below.