4passioncare

4passioncare is a domiciliary care agency providing personal care support to three people living in their own homes. Personal care is help with tasks related to personal hygiene and eating, we also consider any wider social care provided.

People’s experience of using this service and what we found

Although there was a process for completing risk assessments not all risks to people had been identified and assessed. Staff had completed safeguarding training but not all staff were fully aware of the procedure to follow if they suspected someone may have been harmed.

Effective recruitment procedures were being followed to ensure that the right people were employed.

People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy and dignity was respected. People, and their relatives, were involved in making decisions about the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.

Staff received training, supervision and support so that they could do their job well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an effective quality assurance process in place that identified areas for improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 July 2016 and this is the first inspection. (For a number of years the agency was not providing a regulated service).

Why we inspected

This was a planned inspection based on the date of registration with the CQC.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.