- Dentist
Clarendon Dental Spa
Assessment report published 18 July 2025
Contents
Judgements
Our view of the service
We carried out this announced, on-site inspection on 26 March 2025.
We found the practice had not met all regulations.
The practice did not always have effective systems to identify and manage risks in relation to acting on radiation protection advice and obtaining evidence of continuing professional development.
Recruitment procedures reflected current legislation. However, these were not always followed. Leadership and oversight were not always effective.
Infection control procedures in place were effective.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice did not have effective systems to review and investigate incidents and accidents.
Clarendon Dental Spa is in Leeds and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 10 treatment rooms. At the time of our inspection, there was a total of 49 staff, of which there were 28 dentists, 14 dental nurses, 1 dental hygienist, 1 decontamination technician, 1 receptionist, 2 assistant managers, 1 data protection officer and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 5 dentists, 4 dental nurses, 1 dental hygienist, 1 receptionist, 2 assistant managers, 1 data protection officer and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
The provider was not complying with regulation 17 Good Governance. Full details of the regulation the provider was not meeting are within the inspection findings below.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any responses. However, on the day of our inspection we received feedback from 17 patients, and we saw feedback from a further 2,964 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“Professional and very informative”,
“All the staff at Clarendon Dental Spa are excellent”,
“It's a wonderful dental spa with great facilities. The dentist is child friendly”,
“Absolutely five star service and treatment”,
“My teeth have never felt better” and “Highly recommend Clarendon Dental Spa, a very calm dental practice”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.