Bupa Dental Care Kensington - High Street

Updated 1 July 2026

We carried out this announced off-site inspection on 28 August 2026.

Where we carry out an offsite inspection, we undertake a detailed review of the practice risk assessments, audits, policies, staff records, photographs, and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bupa Dental Care Kensington High Street is part of Bupa Dental Care, a dental group provider. The practice is in the Royal Borough of Kensington and Chelsea, Central London and provides private dental care and treatment for adults and children.

There was step-free access to the practice via a portable ramp, and limited car parking spaces available near the practice.The practice is situated closed to public bus, underground and train services.

The practice had 5 treatment rooms. At the time of our inspection, there was a total of 17 staff. We gathered feedback from and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, and the practice manager.

Updated 1 July 2026

We reviewed patient feedback gathered by the practice and from online sources. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients praised the dental team for their calm approach, compassion and professionalism. Patients said that their treatments were explained clearly. Patients also commented positively on the quality of their dental treatment including thorough examinations and treatment outcomes.

Patients expressed satisfaction with communication throughout their treatments. They said they were supported to make informed decisions. Patients also commented on the teams supportive and reassuring approach which helped people who were anxious about their dental treatment.

Patients commented positively about the standards of cleanliness and the premises.

Some patents said that the practice offered quick appointments. They said they did not feel rushed during treatments.

Patients said when they were prescribed medicines, sufficient information was given.

A small number of patients expressed dissatisfaction with treatment costs and administrative issues such as appointment follow up communication. In these instances, the practice took steps to resolve any issues raised.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.