Savannah Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, and those involved in their care, were included in assessments of their care and support needs. Information from assessments was used to develop individualised care plans for people. A person told us, “I do most likely have a care plan. I do recall discussing what support was needed and times that the [care support workers] would be calling."

People’s care records were reviewed to make sure these remained up to date with information about their current needs. A relative said, “My [family member’s] care plan has been reviewed. We discussed it all together.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s choices and preferences were listened to and used to plan their care and support needs. This helped staff provide the care and support people wanted. A person told us, “The [staff] know what they are doing. I don’t need to tell them. They are used to my routine.”

People’s needs were reviewed at appropriate intervals to make sure care and support continued to reflect their choices and preferences.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff had access to current information about people’s needs and worked well together to ensure people received continuity and consistency of care from the service. A person told us, “I have 4 calls a day. One carer calls at each visit. I feel very lucky as the staff are consistent and I know each of them who support me.” A relative said, “The regular carers are very understanding and know my [family member] well and I am confident they know what they are doing.”

When required, staff worked in partnership with healthcare professionals to promote continuity of care. The registered manager told us, “If there are community professionals involved, we will work with them. We have a person with diabetes and met with the GP, community nurse and the relative to talk about how to manage their insulin levels. The diabetic nurse then came up with a meal plan which the relative used for shopping for suitable food and carers use this to support meal preparation.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future need for care and support.

People’s records contained information about how their healthcare needs should be met, which supported staff to help people remain healthy and well in line with their needs. Staff monitored people’s health and wellbeing closely. Health concerns were reported promptly to the relevant healthcare professionals to ensure people received timely and appropriate support when needed. A relative told us, “The carers are very vigilant and respond if my [family member] is unwell. They always contact me and would contact the GP.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care records detailed the outcomes they wished to achieve from the care and support provided by staff. Staff completed records after each visit, detailing the care and support they provided. A relative told us, “Everything is recorded in the daily diary which is good and easy to follow. If I am aware [family member] has resisted a shower, I then have a chat with my [family member] or leave notes.”

The registered manager reviewed these records to monitor the quality of care and ensure people were achieving their intended outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s consent was sought before staff provided them with care and support. A person told us, “The [staff] explain what they are doing and I help them as much as I can. They wash and dress me and make sure I have something to eat and drink before they leave. I am given the choice of what I want to eat.”

The service was working within the principles of the Mental Capacity Act 2005 (MCA). Mental capacity assessments were completed with people and others involved in their care. If people could not make decisions and consent to their care, processes were in place to make sure any decisions would be made in their best interests.