Savannah Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People were treated with kindness by staff who respected their privacy and dignity. A person told us, “The carers are good and kind to me and I like them calling and helping me.” Another person said, “I think the staff are wonderful they are very special to me. The management have done well recruiting the staff that visit me as they are very supportive and I am very grateful.”

The registered manager obtained feedback from people at regular intervals, through telephone monitoring calls and spot checks, to seek assurances they were being treated well by staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care records detailed how their care and support should be provided based on their individual needs and preferences. People told us staff provided care and support in line with their needs and choices. A person said, “The carers are good. They make sure I am clean, washed, and ready to go out. They give me my breakfast and make a drink. They ask me what I want to wear and are good and kind to me.” A relative told us, “[Family member] requires prompting and lots of encouragement especially around personal care and changing their clothes. Staff that are familiar with my [family member] have a positive response from my [family member] and are aware of how to [support] them.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People had choice and control over how their care and support was provided. Their care records instructed staff to seek consent, offer choice, and support them to do as much as they could and wanted to, themselves. A person told us, “I feel restricted as I must stay in bed. That was the GP advice. I can still voice my opinion and choose what I want to wear eat and drink.” A relative said, “The routine staff are familiar with my loved one's needs and allow them to do what they can for themselves.”

The registered manager reviewed people’s care records to ensure they were current and provided clear guidance for staff on meeting people’s individual needs and preferences.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s feedback indicated staff were responsive and attentive to their needs when providing care and support. Care records guided staff on how to identify signs of distress or discomfort and how to support people in these situations. This included offering reassurances and ensuring people received prompt support from other professionals, where required. A person said, “If I was unwell, I would speak to the [staff]. They would know as they know me really well. We have a good relationship. They would contact the GP and my [relative].”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt well supported by the registered manager. The registered manager worked closely with the staff team and provided any additional support staff needed to carry out their roles effectively. They told us, “I communicate regularly with staff. Mostly through phone calls but I want them to know I am there and available for them any time.”