Updated 8 January 2026
This assessment took place between 13 January and 15 April 2026. Savannah Care Limited are a homecare agency providing personal care to people living in their own homes. At the start of the assessment, there were 6 people using the service. By the end of the assessment period, there were 2 people using the service.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider did not consistently demonstrate an understanding of their responsibilities to ensure effective systems and processes were established and maintained within the service. They had not ensured systems were in place to evidence that staff received regular training and supervision. This meant the provider could not be assured that staff maintained the skills and competence required to meet people’s needs.
Recruitment processes were not robust. The provider had not verified the accuracy of information obtained through recruitment checks, which meant they could not be assured of the suitability of staff employed to support people.
The provider was not consistently using learning to drive improvements. They had previously been made aware of the need to improve their records management systems. At this assessment, we found improvements were still required.
The provider was in breach of legal regulations relating to good governance, staffing and fit and proper persons employed.
However, systems were in place to safeguard people from abuse. Staff had access to information about identified risks and understood how to manage these to keep people safe Infection prevention and control measures were effective.
People were involved in assessments and reviews of their care and received person-centred support. Staff supported people to maintain their health and wellbeing, achieve their care goals and received their medicines when they needed them. Staff understood the importance of obtaining consent and ensured this was done before providing care.
People were supported to have choice and control and to maintain their independence. They received information in formats that met their communication needs and were treated fairly and equally. Staff demonstrated an understanding of people’s rights and how to uphold them.
The registered manager demonstrated an understanding of the needs of people using the service. They encouraged feedback from both people and staff and took action when concerns were raised.