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Sunrise of Eastbourne Outstanding

This care home is run by two companies: Sunrise UK Operations Limited and Sunrise Senior Living Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary


Overall summary & rating

Outstanding

Updated 13 December 2018

The comprehensive inspection took place on 11 July 2018 and 16 July 2018 and was unannounced.

Sunrise of Eastbourne is a 'care home.' People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Sunrise Eastbourne is a purpose-built location and is registered to support and provide accommodation for up to 107 people. At the time of the inspection there were 90 people living at the home. Sunrise of Eastbourne provides care and support for older people with various needs such as dementia and nursing. Sunrise of Eastbourne is described as a community which is divided into two neighbourhoods. The care home accommodates people across two separate neighbourhoods, both of which have separate adapted facilities. The home includes the Assisted Living neighbourhood which provides care and nursing for people dependant on their level of need and the Reminiscence neighbourhood which specialises in providing care for people living with dementia.

Sunrise of Eastbourne was last inspected in December 2016. The service was rated as Good in the domains of Safe, Effective, Responsive and Well-led. The service received a rating of Outstanding in Caring. At the current inspection the services overall rating had improved to Outstanding. The current inspection was undertaken because of changes to the providers registration. The providers Sunrise UK Operations Ltd and Sunrise Senior Living Ltd are dual registered and are both jointly responsible for managing the regulated activities at the single location, Sunrise of Eastbourne.

Sunrise of Eastbourne had a registered manager who had been in post since January 2015. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received exceptionally effective care, based on best practice by staff with an in-depth knowledge of their care and treatment needs. People were supported by clinical governance process that looked continuously to explore areas of leading practice and drive improvements for people’s quality of life. The service looked for, and promoted, innovative approaches to the delivery of care and support. Staff had very good skills in managing and reducing risk and keeping people safe whilst promoting people to lead fulfilling lives and minimise restrictions on their freedom. People received their medicines safely and on time from staff who were trained and assessed to manage medicines safely.

People received high standards of kind and compassionate care. People and their relatives told us the staff were extremely caring, kind, attentive and dedicated in their approach, which was evident throughout the inspection. They commended the exceptional quality of the care they received. We observed one person’s comments which stated, “The care home that everyone would wish for their most beloved.” People’s dignity and independence was protected, and the provider had given significant consideration, and promotion to, people’s diversity.

The service promoted the use of care champions in areas such as dementia, falls, wound care and equality and diversity, amongst others, who actively supported staff to ensure people were cared for in a way that promoted their wellbeing. The management and staff were proactive in working in partnership with professionals to enhance people’s health and wellbeing as well as staff’s knowledge and skills. There was a strong and dedicated focus on training and continued development for staff. The provider was excellent in ensuring that staff applied their learning and training into practice to deliver person-centred

Inspection areas

Safe

Good

Updated 13 December 2018

The service was consistently safe

Sufficient numbers of skilled and experienced staff ensured people were safe and well-cared for. Staff knew how to report concerns regarding a person's safety or if they suspected abuse.

Risks were identified and monitored and there were assessments in place to ensure people's safety. There were safe systems in place to manage, store, administer and dispose of medicines.

People were protected by safe infection control measures. The provider had learned lessons and looked to make improvements in service delivery when things had gone wrong

Effective

Outstanding

Updated 13 December 2018

The service was very effective.

Staff had the specialist knowledge and skills required to meet people's needs. There was an innovative approach to ensure that staff put their learning into practice to deliver care that meets people's individual needs.

The provider was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). Staff had a good understanding of the Mental Capacity Act 2005. This ensured that people's rights were protected in relation to making decisions about their care and treatment.

The provider was creative in looking at ways people were supported to eat and drink, sufficient to their needs. People had access to specialist health care professionals and received appropriate assessments and interventions.

People�s individual needs, including those living with dementia, were met by the design, adaption and decoration of the service

Caring

Outstanding

Updated 13 December 2018

The service was exceptionally caring

People were supported by extremely kind and caring staff who knew their preferences and needs very well and who went the extra-mile to offer both practical and emotional support.

People had a quality of life which enhanced their well-being and physical health.

The service was inclusive of all individuals and provided very personalised care. People received kind, compassionate care and their dignity and independence was upheld.

People led dignified lives and were treated with respect and could make decisions about their care and treatment. People were actively involved in their care and their independence was consistently promoted.

Responsive

Outstanding

Updated 13 December 2018

The service was exceptionally responsive

People received exceptionally person-centred care from staff who knew about each persons life and what mattered to them. People were actively involved in their care planning.

People had access to a varied range of meaningful activities and events to ensure that they led fulfilled, purposeful lives. They were supported by staff who often went above and beyond to achieve excellent outcomes for people.

People were supported with compassion and dignity at the end of their lives.

Well-led

Outstanding

Updated 13 December 2018

The service was well led to a very high standard

The management led staff by example and had set high standards for the care and support people received. There was a positive, person-centred culture. People were central to decisions that affected their lives and were at the heart of the service provided.

The provider had implemented robust quality assurance systems which were consistently reviewed to drive improvement in people�s care. The service demonstrated that it was consistent in its high performance with an ethos of continuous learning for all staff.

The management was forward-thinking and looked to implement current best practice throughout the service. They maintained excellent links with the community and external organisations in the drive to maintain high standards of care, and provide stimulating engagement, for people