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Archived: Q1Care Limited Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 20 September 2016

This inspection took place on the 11 August 2016 and was announced.

Q1Care Limited is a small domiciliary care agency. Care and support is provided to people in their own home to promote their independence and well-being.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People told us that they felt safe with staff and would be confident to raise any concerns they had. The provider’s recruitment procedures were mostly thorough and medicines were managed safely. There were sufficient staff to provide safe, effective care at the times agreed by the people who were using the service.

There were procedures in place to manage risks to people and staff. Staff were aware of how to deal with emergency situations and knew how to keep people safe by reporting concerns promptly through processes that they understood well.

Staff received an induction and spent time working with experienced members of staff before working alone with people. The induction process corresponded with the 15 standards that health and social care workers need to complete during their induction period. Staff were supported to receive the training and development they needed to care for and support people’s individual needs.

People and their families were complementary of the services provided. The comments we received demonstrated that people felt valued and listened to. People were treated with kindness and respect whilst their independence was promoted within their homes and the community. People received care and support from familiar and regular staff and would recommend the service to other people.

People’s needs were reviewed regularly and their care and support plans promoted person-centred care. Up to date information was communicated to staff to ensure they could provide the appropriate care and support for each individual. Staff knew how to contact healthcare professionals in a timely manner if there were concerns about a person’s wellbeing.

The provider had a system to regularly assess and monitor the quality of service that people received and identified areas for improvement.

Inspection areas

Safe

Requires improvement

Updated 22 August 2017

The service was not always safe.

The provider allowed staff to work at the service on their own without completing all required recruitment checks.

There had been occasions where missed calls had resulted in some people not receiving their medicines.

Effective

Requires improvement

Updated 22 August 2017

Staff shortages and ineffective communication had resulted in some people not receiving care as detailed in their care plan.

Caring

Good

Updated 20 September 2016

The service and staff were caring.

People were treated with kindness and respect. Their privacy and dignity was protected.

People were encouraged and supported to maintain their independence.

People were involved in and supported to make decisions about their care.

Responsive

Good

Updated 20 September 2016

The service was responsive.

Staff knew people well and responded to their individual needs.

People’s assessed needs were recorded in their care plans that provided information for staff to support people in the way they wished.

There was a system to manage complaints and people were given regular opportunities to raise concerns.

Well-led

Good

Updated 20 September 2016

The service was well-led.

There was an open culture in the service. People and staff found the registered manager approachable, open and transparent.

People were asked for their views on the service. Staff had opportunities to say how the service could be improved and raise concerns.

The quality of the service was monitored and action taken when issues were identified.