Aspirations Northwest Adults

Updated 30 April 2025

Date of Assessment: 19 August to 3 September 2025. Aspirations Northwest Adults provides care and support to people living in supported living settings, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. At the time of our assessment, 13 people received the regulatory activity of personal care. This assessment looked at people’s personal care and support.

We undertook this assessment following concerns we received about the culture of leadership and about quality of the care people received. We found people received safe care and were happy with the support they received from Aspirations Northwest Adults. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Some improvements were needed to ensure a consistent approach was used to develop risk assessments on the providers electronic care planning system; however, care plans were detailed, person centred and reflected best practice with regards to how to effectively support people with a learning disability and autistic people. People were supported to make informed decisions about their care and had ample opportunities to engage in activities and learning opportunities both at home and in their local community. Systems were in place to keep people safe from the risk of abuse and to learn lessons from events which occurred. Staffing levels were safe, people received support from staff who were safely recruited, inducted and trained around their specific needs.

In recent months there had been changes in the leadership of the service and this had caused some frustration with some partner agencies and family members. The current leadership team demonstrated a commitment to continuous improvement through governance systems and were open and honest in their reflections to any feedback we shared from people about the service.

Updated 30 April 2025

We spoke with people who used the service over the telephone and during visits to their homes. We spoke with family members and professionals who were closely involved in people’s care and support. People felt safe with the care they received. People liked the staff and were able to tell of occasions when they had spoken up against a previous staff member and appropriate actions had been taken by the provider to address their concerns. We observed staff to be attentive and respectful when communicating with and supporting people. Staff encouraged people to make decisions, maintain their independence and access a wide variety of activities which reflected their interests, hobbies and personal goals.