F.A.S.T. Ambulance Services

We looked for evidence that people and communities had the best possible outcomes because their needs were assessed. We checked that people’s care, support and treatment reflected these needs and any protected equality characteristics, ensuring people were at the centre of their care. We also looked for evidence that leaders instilled a culture of improvement, where understanding current outcomes and exploring best practice was part of their everyday work.

At our last assessment we did not rate this key question. At this assessment the key question has not been rated as we did not review the whole of the key question. 

Managers produced policies and standard operating procedures for staff guidance on how to carry out their roles. These were based on national guidance and reviewed annually. However, some detail was missing from some of the policies had not been amended to show current practice.