F.A.S.T. Ambulance Services

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them. 

At our last assessment we rated this key question good. At this assessment we looked at only 1 quality statement. Therefore, the rating remains good. This meant people felt well-supported, cared for and treated with dignity and respect.

Staff felt well-supported in their roles. Staff were trained for their roles by accredited training providers and adjustments were made to support staff fulfil shifts where it was needed.