Chase Park Neuro Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's care needs were assessed prior to admission, with assessments used to develop person-centred care plans. At the previous assessment, concerns were identified in relation to care planning, including inconsistencies and contradictory information within some records. At this assessment, we found significant improvements had been made.

Care records contained more detailed, accurate and person-centred information about people and their needs. Systems had been implemented and strengthened to ensure these records were regularly monitored and reviewed.

Staff told us they were kept informed of changes to people's health and wellbeing and had access to up-to-date care information to enable them to meet people's needs safely and consistently.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The management team and staff worked closely with people to make sure their care and support were based on what really mattered to them. People and their relatives were involved in making decisions about their care, and their views and preferences were clearly recorded and followed. One relative told us, "Staff understand how to communicate with (person's name).” They support them with a variety of neuro activities and there is regular health professional input. The staff are well trained, and we have upmost confidence in them."

The manager had a good understanding of current evidence-based guidance, standards, and best practice which was demonstrated by staff who were competent and appropriately trained.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People were consistently supported to access a wide range of healthcare services. The service demonstrated a proactive and person-centred approach, working collaboratively with a variety of healthcare professionals, including GPs, physiotherapists, and other specialist healthcare professionals, to ensure people received the right support at the right time.

Staff maintained effective communication with healthcare professionals, ensuring that referrals, assessments, and interventions were acted upon promptly and without delay. Daily flash meetings, management walkarounds and staff handovers provided effective communication between staff teams to ensure people received the correct care and support.

Records provided clear and detailed accounts of professional visits, assessments, and recommendations. Professional advice was embedded into people's care plans, which were regularly monitored, reviewed, and updated.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to maintain their independence and make choices about their daily lives. We observed a calm and positive mealtime experience where people were offered a choice of meals and alternatives to suit their preferences. Staff encouraged people to be as independent as possible and supported them to take part in activities that promoted their physical, emotional, and mental wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People's care and wellbeing were continuously monitored through detailed daily records. Healthcare professionals' recommendations were clearly recorded and followed to maintain good health outcomes. Care plan reviews, audits and monitoring of incidents, enabled staff to identify and respond to changes in people's needs.

The management team and staff team demonstrated a strong commitment to continuously improving people's quality of life. This was evidenced through comprehensive documentation, regular reviews and positive feedback from people using the service and their relatives. One relative told us, “I feel happy when I go to the service. I know (person's name) is okay. I’m happy that they are there. I could not wish for a better place for them.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to make informed decisions. Records showed consent was sought, and where individuals lacked capacity, decisions were made in line with the Mental Capacity Act 2005 (MCA). Staff were trained in MCA, and completed assessments for care-related decisions, this included capacity assessments and best interests’ decisions.

We observed people being offered choices throughout the assessment site visit, and both people and their relatives said they were involved in discussions about their care and felt staff were respectful of their wishes.