- Care home
Chase Park Neuro Centre
Assessment report published 2 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 25 August to 1 September 2026. Chase Park Neuro Service provides accommodation, personal and nursing care for up to 60 people aged 18 and over, some of whom were living with a neurological condition or dementia. At the time of our assessment there were 53 people using the service. The assessment included 1 site visit, with other information and evidence reviewed remotely.
The assessment was completed to follow up on the action we told the provider to take at the previous assessment and to confirm they now met legal requirements relating to breaches of Regulations 12 (safe care and treatment) and 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this assessment, we found the provider and management team had made significant improvements in addressing the areas of concern identified at the last assessment and was no longer in breach of legal requirements.
Governance systems and processes had been strengthened, which provided greater assurance that risks were identified, monitored and mitigated. Improved quality monitoring arrangements were fully embedded and supported the safety and quality of care delivered.
The provider and management team demonstrated a strong commitment to continuous improvement, working together to enhance service quality and promote a culture of learning and development.
The management of medicines had improved through the introduction of more robust procedures and oversight. A clinical lead ensured arrangements to support the safe administration of medicines were consistently followed. People received their medicines and treatments in accordance with their needs, capacities and preferences.
This assessment found that progress had been made in developing care plans. Care plans and risk assessments contained high-quality, detailed information that was tailored to each person. They clearly reflected people's needs, preferences, life history, personality, and what matters most to them.
The provider continued to use a dependency tool to assess and calculate staffing levels within the service. Since the previous assessment, significant improvements had been made, including an increase in staffing levels and a reduction in the use of agency staff. People, staff, and relatives reported a noticeable improvement in the availability of staff and the overall quality of support provided.
Staff were positive about the staffing changes. They said that strong teamwork and good communication helped the service run more effectively and had a positive impact across all areas. They told us they felt better supported by the management team and more confident in raising concerns, sharing ideas, and contributing to service improvements.
The safety of the premises and infection prevention and control practices were consistently monitored and maintained to ensure a safe environment for people receiving care.
People's experience of this service
Feedback from people using the service and their relatives was positive. People told us they were happy with the service and felt it had significantly improved their quality of life. They described how staff continuously encouraged and supported them to achieve their goals, maintain independence, and develop new skills and experiences. Comments include, “I am supported so well, they (staff) have helped me walk again” and “I am well looked after and get to choose what I do.”
Relatives consistently commented on the safety of the service and availability of staff, stating that staff were always approachable, responsive, and available when needed. Comments included, "The general atmosphere of the home tells me that they are safe living there”, “I can always find a member of staff, no problem" and "The home is a pleasant environment; I like going to see (relative name) the staff always make me feel so welcome.”
People living in the dementia unit did not always experience the same level of stimulation or access to meaningful activities as those in the rehabilitation unit. The manager recognised this and provided evidence of plans to improve the provision of personalised, meaningful activities within the dementia unit. People in the rehabilitation unit, and their relatives, spoke positively about the range of activities available to support health and wellbeing, with opportunities tailored to people's interests, preferences and goals.
Throughout our observations, we saw warm, meaningful, and respectful interactions between staff and people using the service. Staff demonstrated a clear understanding of individuals' needs, preferences, and aspirations, ensuring support was delivered in a compassionate and person-centred manner.
We reviewed several success stories that provided strong evidence of positive outcomes for people. For example, one person was supported to become financially independent, and another person was supported with their confidence using moving and handling equipment which had resulted in them being less anxious when moving around the service.