Updated 24 February 2026
Date of Assessment: 12 August to 11 September 2025. Chase Park Neuro Service provides accommodation, personal and nursing care for up to 60 people aged 18 and over, some of whom were living with a neurological condition. At the time of our assessment there were 54 people using the service.
This assessment was undertaken partly due to concerns received about the service in relation to the quality of care and effectiveness of management. We were also assessing to check the provider had followed their action plan from our last assessment, and to confirm they now met legal requirements relating to breaches of Regulations 9 (person-centred care), 12 (safe care and treatment) and 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this assessment, we found evidence supporting the concerns raised, and we also found the provider had not taken appropriate action in response to them. Some issues persisted, and the service remained in breach of two of the above Regulations, namely Regulations 12 and 17. The provider had not learned from previous experiences or taken robust action to address known issues.
The management of medicines remained a concern. The provider did not make sure medicines and treatments were safe and met people’s needs, capacities and preferences. People’s privacy and dignity was not always promoted. Systems and processes did not effectively mitigate risks, or allow for the quality and safety of the care provided to be monitored.
There were concerns relating to the safety of the premises, and infection prevention and control practices. Care plans and risk assessments were not always person-centred because key information was sometimes missing or incomplete. Some risk assessments and accredited clinical tools had not been used to monitor people’s outcomes.
The provider used a dependency tool to calculate staffing levels at the service. However, people raised concerns about the staffing levels at the service, and further comments from staff and relatives supported their concerns.Comments included, “Residents are sometimes woken up earlier than needed, or left waiting at night, because there are not enough staff to manage everything properly”, and “I have to wait for them to come and help me, but they are busy.”
Staff provided mixed feedback about the level of support they received from the registered manager. Staff had regular supervisions and appraisals with members of the management team. However, they did not feel empowered or encouraged to raise concerns or make suggestions to drive improvement. The registered manager made sure staff received induction training and on-going training. People were encouraged to be independent and were supported by staff to maintain and improve their independence.