5 March 2013
During a routine inspection
One dentist and one dental nurse worked in the practice and we observed a very friendly approach with people when they attended. We saw people were treated very respectfully, and interactions between staff and people attending were personalised and professional. We were told the majority of people who used the service had done so for many years.
We spoke with three people who used the service, all of whom told us they were very happy with the care provided to them, and had been using the service for a number of years. One person said the dentist was 'wonderful'. Another person said 'They are so kind here, and we trust them very much."
Information was displayed to people about how they could provide feedback on the service as well as how to raise any concerns if they arose. Included in this information was the commitment from the dentist about ensuring people had a positive experience. Also clearly displayed, was evidence of the professional registration with the General Dental Council for the dentist and dental nurse.
The practice operated on the ground floor allowing easy access for anyone using the service.