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Cuerden Developments Limited - Appleby Court Good

Inspection Summary


Overall summary & rating

Good

Updated 27 July 2017

This inspection took place on 12 June 2017 and was unannounced. At the last inspection, in February 2015, the service was rated Good with requires improvement in our question ‘Is this service safe?’ At this inspection we found that the service remained Good and rated Good in all of the five key questions.

Cuerden Developments Limited – Appleby Court Care Home is a purpose built, two storey care home which provides both nursing and residential care for a maximum of 81 people. At the time of the inspection there were 67 people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received safe care. People received their medicines in the way that had been prescribed for them. People's individual care and support needs were met and systems were in place to protect people from abuse and avoidable harm. Risks to people's health and wellbeing were identified, managed and reviewed. There were enough staff available to meet people's needs who had been employed in line with the provider's safe recruitments procedures.

The care that people received continued to be effective. People made decisions about their care and staff sought people’s consent. Where people lacked capacity they were helped to make decisions. Where their liberty was restricted, this had been identified and action taken to ensure this was lawful. People received supported with their health care and nutritional needs. Staff received training to meet the specific needs of people who used the service.

The care people received continued to be good. People were treated with dignity and staff were caring and kind. Staff helped people to make choices about their care and their views were respected. The care records detailed how people wished to be cared for and people received individualised care and support that met their needs.

The care people received continued to be responsive. People were involved in the care and support they received and relatives continued to play an important role. Where people had any concerns they were able to make a complaint and this was responded to.

The service continued to be well-led. Systems were in place to assess and monitor the quality of the service. People and staff were encouraged to raise any views about the service on how improvements could be made. The manager promoted an open culture which put people at the heart of the service.

Inspection areas

Safe

Good

Updated 27 July 2017

The service was safe. People's medicines were managed well. People were protected from the risk or potential abuse because staff knew how to safeguard them. Care practices promoted people’s well-being and safety. Staff were in sufficient numbers to meet people’s needs and were employed using safe recruitment procedures.

Effective

Good

Updated 27 July 2017

The service remains good.

Caring

Good

Updated 27 July 2017

The service remains good.

Responsive

Good

Updated 27 July 2017

The service remains good.

Well-led

Good

Updated 27 July 2017

The service remains good.