Evergreen Court

Updated 18 June 2026

We carried out this assessment on 30 June 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.

People were supported by enough staff who had the skills and knowledge to support them safely. Risks were assessed and people were involved in the process. There were effective systems in place to safeguard people from abuse. Medicines were administered safely. There were systems in place to ensure the environment was safe. However, some windows and window safety procedures required updating to be in line with current health and safety legislation.

People were supported by staff who recognised their individual preferences, routines and what was important to them. Staff took time to engage with people, offering support in a way that promoted their dignity, independence and wellbeing. People were offered choices throughout the day, including decisions about meals, activities, daily routines and how they wished to receive support. Staff respected people's preferences and adapted support to meet their changing needs.

People's privacy and dignity were promoted. Staff were observed speaking discreetly when discussing personal matters and supporting people respectfully when they required assistance. Staff knocked on bedroom doors before entering and ensured people were involved in decisions about their care and support.

The culture of the service promoted choice, control and person-centred care. People were encouraged to express their views and make decisions about their daily lives. Staff worked to ensure support enhanced people's wellbeing and quality of life, rather than simply meeting physical care needs. Feedback from people, relatives and observations completed during the SOFI demonstrated people experienced support that was caring, respectful and focused on what mattered most to them.

Updated 18 June 2026

People and their relatives spoke positively about the care and support provided and described staff as kind, caring and responsive. Feedback demonstrated people felt listened to and valued, and that staff understood what mattered to them.

One person told us, "The food here is amazing – the variety is excellent and the staff are so good." People felt able to share their views about the service and where confident staff would respond appropriately. One person said, "Staff are receptive to comments/concerns." They also commented, "The new manager has changed the service for the better" and "Staff seem to be happy. Majority of carers are lovely, kind and caring."

Relatives were equally positive about their experiences of the service. One relative told us there were "No concerns with the care that is being delivered. Staff are very kind and caring." Another relative said, "I've not seen anything other than kind and caring staff."

Relatives told us staff knew people well and understood their individual preferences and needs. One relative commented, "I do think there's enough staff – my relative likes to see the same faces. Sometimes if there are staff off, they get agency in. I like the staff who are regular as the agency don't know people the same way." This reflected the importance of consistent staffing arrangements in enabling meaningful relationships and personalised care.

A Short Observational Framework for Inspection (SOFI) was completed during the inspection. Observations showed people appeared relaxed and comfortable in the presence of staff. Interactions were warm, friendly and respectful. Staff spoke to people at eye level, used gentle and reassuring communication and responded promptly when people sought assistance or reassurance. There was positive engagement between people and staff, demonstrating caring relationships and a positive atmosphere within the home. People were observed making choices about how they spent their time, with staff supporting these decisions and encouraging participation in activities that were meaningful to them.

People and relatives described receiving not only practical support but also emotional reassurance. Staff demonstrated patience, kindness and compassion when supporting people.