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Inspection Summary


Overall summary & rating

Good

Updated 29 January 2020

About the service

Evergreen Court provides accommodation for up to 17 people with residential care needs in a purpose-built building. At the time of the inspection, 15 people were using the service. Some of the people were living with dementia.

People’s experience of using this service and what we found

At the previous inspection, we found medicine records were not always accurate or up to date and audits had not always identified or addressed issues with record keeping. At this inspection, we found these issues had been addressed.

People and family members told us the service was safe. Appropriate safeguarding procedures were in place and staff had been trained in how to protect people from abuse. Risks were well managed and the provider learned from accidents and incidents.

The provider carried out appropriate security and identification checks when they employed new staff. There were enough staff on duty to meet the needs of people. Staff were suitably skilled, experienced and fully supported in their role.

The premises were clean and incorporated environmental aspects that were dementia friendly.

Regular assessments and reviews took place to ensure people’s needs were being met. People were supported with their healthcare needs and had access to healthcare professionals when required.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and family members told us staff were kind and treated them with respect. People were given information in a way they could understand. Staff included people and family members in the care planning process.

Staff protected people from social isolation. People took part in activities that were relevant and of interest to them. There were good links with the local community.

The provider and registered manager monitored the quality of the service to make sure they delivered a high standard of care. People and family members were aware of how to make a complaint and were encouraged to provide feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 15 January 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 January 2020

The service was well-led.

Details are in our well-led findings below.