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Market Hill 8-8 Surgery Good

Inspection Summary


Overall summary & rating

Good

Updated 21 June 2019

We carried out an announced comprehensive inspection at Market Hill 8-8 Surgery on 16 April 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We previously inspected the practice on 27 February 2018 when we found the practice was Requires Improvement overall with Safe, Effective, Caring, Responsive and Well-led key questions all requiring improvement.

We have rated this practice as Good overall with Requires improvement in Effective

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Most patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider should:

  • Establish a formal documented process to assure themselves of the clinical competence of staff in advanced clinical roles.
  • Review and improve the system that identifies patients who are also carers to help ensure that all patients on the practice list who are carers are offered relevant support if appropriate.
  • Continue to implement actions to improve the uptake for childhood immunisation and for the cervical screening programme.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Requires improvement

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Requires improvement

Older people

Good

Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good