We carried out a review of the data available to us about Crispin Court Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Crispin Court Care Home, you can give feedback on this service.
Crispin Court Care Home is a residential care home providing personal or nursing care for up to 70 people aged 65 and over. At the time of the inspection there were 56 people living in the home.
People were supported across three floors. Stafford (ground floor) was for people requiring residential support, Walton (first floor) the memory suite for those living with dementia and Offley (third floor) which accommodated people who had the onset of dementia symptoms.
People’s experience of using this service and what we found
People were very well cared for by staff that were very kind, caring and compassionate. Staff demonstrated a high level of knowledge and understanding of the people they supported.
Comments about the service from people and their relatives were consistently positive. We saw that staff respected peoples’ privacy and dignity and actively encouraged them to maintain or improve skills for independence.
People's care needs were thoroughly assessed and reviewed regularly. Staff supported people in ways that met and exceeded their needs.
People told us they felt very safe. Their relatives told us they had no concerns about their family members being in the home and recommended it to others in the area without hesitation as somewhere for their loved ones to be exceptionally well cared for.
People received prompt support from health professionals as staff were proactive in reporting any concerns about people’s health in a timely manner.
Staff provided person-centred care and supported people to achieve their goals. There was a wide variety of activities available to prevent isolation and to help build or maintain relationships. Staff were pro-active in assessing people’s previous hobbies and encouraged people to take these up again or to try new things that were meaningful to them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us the service was well managed. Staff told us they felt the manager was very approachable and they felt valued as members of the team. People, relatives and staff were given opportunities to share their views about the service and to suggest ideas which may help improve it.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
People had their risks managed by staff that were also aware of their responsibility of safeguarding them from the risk of potential abuse. People were supported by sufficient numbers of staff that had been recruited safely. People were supported by staff to take their prescribed medicines as prescribed.
People were cared for by skilled staff who were supported in their role by the registered manager. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People were supported to eat and drink sufficient amounts and had a choice of meals. People were supported to monitor their health and had access to support from health professionals when they needed it.
People told us they felt cared for by staff and they had developed good relationships. Staff told us they had positive relationships with people. People were involved in all aspects of their care and could make choices about how they wanted to be supported. People were supported to maintain their independence and were treated with dignity and respect by staff.
People were supported by staff that understood their needs and preferences. People received person’s centred care and could spend their day doing the things they enjoyed. People understood how to make a complaint and complaints were used to improve the quality of the service people received.
People and staff were aware of the management team and felt supported by them. Staff told us they were well supported by the management team and felt able to make suggestions for improvements. The registered provider had systems in place to monitor the quality of service provided to people and people were asked for their feedback which was used to drive improvements.