Archived: Kalyan Ashram

Updated 25 January 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 04 January 2017 and was announced. The inspection was carried out by one inspector.

The provider was given 24 hours' notice because the location provides a domiciliary care service. The registered manager was also registered for another sheltered housing complex service and we needed to be sure that the registered manager would be available.

As part of our inspection we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts. This is information that the provider is required to send us by law. The provider also completed a Provider Information Return (PIR) before our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We used this information to plan our inspection and ensure that any areas of concern were looked at. We also looked at information shared with us about services by the local authority who commission care on behalf of people.

We visited six people in their flats and spoke with an individual that had had some professional involved in the service. We visited the office and spoke with the registered manager and two staff.

We looked at a variety of documents which included two people's care plans to check that people received the care as planned. We also looked at two staff recruitment files to check that recruitment checks were carried out and training and support provided to staff. We also looked at other records relating to the management of the service including complaints and audits carried out to monitor and improve the service provided.

Updated 25 January 2017

This inspection took place on 04 January 2017 and was announced. This was the first inspection of this service since it was re-registered

Kalyan Ashram is an extra sheltered housing scheme where people can receive support to live in their own flat. At the time of our inspection there were nine people that received support.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy with the care and support they received and had built up good relationships with the staff that supported them and the registered manager.

People were protected from harm and abuse because staff were knowledgeable about how to keep people safe and the actions they should take if they had any concerns about people's safety.

People were supported by adequate numbers of safely recruited staff that ensured that people consented to the care they received so that their human rights were maintained.

People received care and support from staff that had the skills and knowledge they needed and that understood their cultural backgrounds.

People were supported to receive their medicines safely and to receive support with food and drink to maintain good health.

People were treated with care and respect by staff that understood their cultures and their need to remain as independent as possible.

People were able to raise their concerns and provide feedback about the quality of the service they received. The service was well managed by a registered manager that kept people involved in monitoring the quality of the service and ensuring improvements were made.