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Archived: Kalyan Ashram Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 25 January 2017

This inspection took place on 04 January 2017 and was announced. This was the first inspection of this service since it was re-registered

Kalyan Ashram is an extra sheltered housing scheme where people can receive support to live in their own flat. At the time of our inspection there were nine people that received support.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy with the care and support they received and had built up good relationships with the staff that supported them and the registered manager.

People were protected from harm and abuse because staff were knowledgeable about how to keep people safe and the actions they should take if they had any concerns about people's safety.

People were supported by adequate numbers of safely recruited staff that ensured that people consented to the care they received so that their human rights were maintained.

People received care and support from staff that had the skills and knowledge they needed and that understood their cultural backgrounds.

People were supported to receive their medicines safely and to receive support with food and drink to maintain good health.

People were treated with care and respect by staff that understood their cultures and their need to remain as independent as possible.

People were able to raise their concerns and provide feedback about the quality of the service they received. The service was well managed by a registered manager that kept people involved in monitoring the quality of the service and ensuring improvements were made.

Inspection areas

Safe

Good

Updated 25 January 2017

The service was safe.

People were protected from harm because staff were able to recognise

abuse and take the appropriate actions to raise concerns.

Risks to the health and safety of people were known by staff so that they were able to provide safe care and support.

People received support to take their medicines as prescribed.

There were sufficient numbers of safely recruited staff to ensure that people’s needs were met.

Effective

Good

Updated 25 January 2017

The service was effective.

People received the care and support they needed because staff recognised them as individuals and they were provided with ongoing and training, support and supervision to provide good care.

People were supported to make decisions about their care and their human and legal rights were respected.

People were supported with their dietary needs and families generally supported people with their health appointments.

Caring

Good

Updated 25 January 2017

The service was caring.

People were supported in a caring and respectful manner ensuring that people’s choices, dignity and privacy were respected.

People’s cultural and linguistic needs were met by staff that were from similar backgrounds.

People were supported to remain as independent as possible.

Responsive

Good

Updated 25 January 2017

The service was responsive.

People received a responsive, personalised service that was planned with them and kept under regular review.

People were able to raise concerns and felt reassured that their views would be listened to.

Well-led

Good

Updated 25 January 2017

The service was well-led.

The registered manager provided leadership so that people received a good quality service. Staff were motivated and proud to work in the scheme and were involved in improving the service.

Quality assurance systems ensured that the service delivered support that met people's needs.