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Lifeways Community Care Limited (Walsall) Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 28 April 2021

About the service

Lifeways Community Care (Walsall) is registered to provide personal care services to people in their own homes or supported living. People the service supports have a range of needs including physical disability and learning disability. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection there were 59 people receiving support which was overseen by two registered managers.

People’s experience of using this service and what we found

Managers understood their responsibilities to keep people safe. Care plan audits were not always robust to identify gaps in people’s records. Identified errors were not always actioned timely. Professionals didn’t always know who the managers were. People's opinions were sought, and they were involved in their care.

Systems and processes were in place to keep people safe, risks were assessed and managed. There were enough staff who were experienced and knowledgeable to meet people's needs. Medicines were safely managed and administered to people as prescribed. Staff were aware of current infection control procedures and followed Government guidance.

People were encouraged to make choices; their needs were assessed, and care was reviewed regularly. Staff received training in relation to the needs of the people. Staff worked with a range of professionals involved in people’s care. People were supported to attend regular appointments and supported to eat healthily and maintain fluids.

People were involved in their care and supported to maintain their identity. Care was person-centred with people's privacy, dignity and equality maintained. Care was personalised and people are supported to communicate effectively, complaints were recorded and managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People had choice and were supported to be as independent as possible.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 18 August 2018).

Why we inspected

The inspection was prompted in part due to concerns received about people’s safety. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well-led sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 April 2021

The service was safe.

Details are in our safe findings below.



Updated 28 April 2021

The service was effective.

Details are in our effective findings below.



Updated 28 April 2021

The service was caring.

Details are in our caring findings below.



Updated 28 April 2021

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 28 April 2021

The service was not always well-led.

Details are in our well-Led findings below.