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Inspection Summary


Overall summary & rating

Good

Updated 19 March 2019

About the service: Jane Care is a domiciliary care service that was providing personal care to 33 people at the time of the inspection. The service operates in Ellesmere Port and surrounding areas of Cheshire.

People’s experience of using this service:

Since the last inspection checks carried out on the quality and safety of the service had been improved and were now effective. Recruitment processes had improved in ensuring staff were suitable for the role.

People told us the staff team treated them with respect and ensured their dignity was promoted at all times. People received a consistent service, they told us staff always turned up when required and as much as possible the same staff team visited them. People felt safe with the staff team.

People experienced support which was effective, caring and responsive to their needs.

Staff told us they felt very much supported by the organisation and they were valued as employees. Staff also told us they were encouraged to develop their careers as carers through qualifications offered to them. Staff received appropriate training in topics appropriate to the needs of people they supported.

People had their independence promoted and were supported in a dignified manner. Care was provided in a person-centred manner.

People who were reaching the end of their life were supported in an appropriate manner. The registered provider worked closely with other agencies and family members at these times.

A complaints procedure was in place for people to follow. Although no complaints had been received there was a system in place for complaints to be recorded and responded to.

The service met characteristics of Good in all areas more information is in the full report.

Rating at last inspection: The service was rated as requires improvement at our last inspection in November 2017. This was because the process for recruiting new staff was not always robust.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service had improved on the quality of care provided and has been rated good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 March 2019

The service was safe. We improved the rating to good.

Details are in our Safe findings below.

Effective

Good

Updated 19 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 19 March 2019

The service was caring.

.

Details are in our Caring findings below.

Responsive

Good

Updated 19 March 2019

The service was responsive.

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Details are in our Responsive findings below.

Well-led

Good

Updated 19 March 2019

The service was Well-led. We improved the rating to good.

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Details are in our well-led findings below.