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Archived: Ridgemoor Requires improvement

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 3 December 2019

Ridgemoor provides accommodation and personal care for up to eight adults with physical and or learning disabilities. The home consists of two bungalows accommodating four people each, which is located within a residential housing estate in Leominster. At the time our inspection, there were six people using the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were not always supported to be safe. Fire prevention measures were not always taken and staff instruction of what to do in the event of a fire had not been up-dated.

Infection control measures were not always followed to prevent cross-infection.

The provider’s quality audits had failed to identify shortfalls and risks for the people living at the home, putting people at unnecessary risk of harm

Staff had not received regular training to support them in their role and /or put their knowledge from training into practice to effectively reduce cross infections.

Not all staff were kind and caring. Some staff spoke in an uncaring way about the people they were supporting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

We have identified two breaches of regulation in relation to safe care and treatment and governance at this inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good [published 30 May 2017].

Why we inspected

This was a planned inspection based on the previous rating.

We have found evidence that the provider needs to make improvement. Please see the Safe, Effective, Caring and Well-Led sections of this full report.

Please see the action we have told the provider to take at the end of this report.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 3 December 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 3 December 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Requires improvement

Updated 3 December 2019

The service was not always caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 December 2019

This service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 3 December 2019

The service was not always well-led.

Details are in our well-Led findings below.